Troubleshooting Q Manager on Source-Connect Standard 3.9

This article is part of the Source-Connect Standard 3.9 User Guide

For each file and process there is a status. For successful files the status will be ‘Done’. If you see that the status for a file, or files, is ‘Failed’ it means that either you or your connection partner has invalid settings or a component is not properly installed or configured. There are various reasons as to why a file may fail to replace or restore. Usually the issue is due to incorrect Network settings on your connection partner’s end – have them verify their FTP settings or contact Support. 

Q Manager errors are rare, and generally mean that the other side is offline, or has moved or deleted the Q data. Contact support with any specific questions, we will be able to provide detailed information on a case-by-case basis.

Network Volume Permissions

If files are not showing up on Q Manager after recording a session on your DAW (for example, Pro Tools, Logic Pro or Cubase/Nuendo), it might be related to any of the applications not having access to the music files from your recording. In order to attempt to solve this, check the following:

1. Open the Security & Privacy menu.
2. Go to "Privacy".
3. Scroll down to "Files and Folders".
4. Make sure that both Q Manager and your DAW have access to "Network Volumes".