"Cannot get number of channels for device" error

This article contains troubleshooting information

Cannot get number of channels for device.

Failed to get device stream.

Source-Nexus Control Panel | 1.3 | macOS

Description

When using Source-Nexus Control Panel, some users see the following error message displayed.

Cause

• Conflicts between the Source-Nexus I/O versions on the user's computer.
• Source-Nexus I/O driver was not installed correctly.
• A file permissions issue.

Actions

To fix the error in Source-Nexus I/O 1.3 and newer:

1. Uninstall Source-Nexus I/O.
2. Reinstall the application.

In order to fix the error message (for versions of Source-Nexus I/O prior to 1.3):

1. Uninstall ALL Source-Nexus software (Control Panel and the I/O plugin) from your computer.
2. Restart the computer.
3. Install Source-Nexus Control Panel 1.0 first.
4. Install Source-Nexus I/O Pro 1.2.
5. If the error remains, download and install Source-Nexus I/O 1.3, then uninstall it, then install Source-Nexus Control Panel 1.0 and Source-Nexus I/O Pro 1.2.