"There was a problem connecting to your room" error

This article contains troubleshooting information

There was a problem connecting to your room

Source-Live | Low-Latency Pro | All Operating Systems

Description

When users attempt to start a stream, they receive the following error message:

For Mojave users only, you will need to download a CA certificate. Try following these steps:

Close Source-Live Pro LL.
Go to https://curl.se/docs/caextract.html
Right-click the cacert.pem file and save it to your home folder (not your downloads). It must have that exact name (.pem).
Open up a terminal.
Run the following command: sudo mv cacert.pem /etc/ssl/cert.pem
Close the terminal.
Re-open Source-Live Pro LL.

If the issue persists, please contact our support team.

For users on a different operating system, please contact our support team.

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