Subscription Management

This article explains how Subscription payments are made and how Subscription licenses work.

Creating a Subscription

You will find all Subscription license options on our store:

Products

https://store.source-elements.com/subscription-options

Product subscriptions include an iLok.com license. A physical iLok is not required. Subscription licenses can be activated and deactivated at any time to any machine, and include all software upgrades. If you have any questions on your license, please contact Support.

Support

https://store.source-elements.com/support

Subscription terms

The $75 initial fee reapplies if a subscription is stopped and restarted anytime that the previous subscription cycle is three continuous months or less. When restarting a subscription and when the previous subscription cycle was four months or longer please contact us for purchasing instructions to bypass the $75 setup.

How to modify your card information

If you wish to change the credit card used for your subscription, go to the My Subscriptions page (https://store.source-elements.com/subscription/profile/), click “Edit” for the specific subscription and:

1. In the “Payment Details” section, click “Edit”.
2. Modify the details you need.
3. Click “Save Payment”.

If you wish to update your address instead, go to https://store.source-elements.com/customer/address/.

Please note that the top-most card in the Store will be used by default. Make sure this is the card you want to use for automatic renewals. If you have recently added/changed a saved card, please verify that your subscriptions under “My Subscriptions” have the new card assigned to them; otherwise they will fail to renew.

How to cancel your Subscription

Note: Subscriptions created before December 2015 must be modified by our support team, please email support@source-elements.com for assistance.

To cancel your subscription, see your account on the store: https://store.source-elements.com/subscription/profile/:

1. Sign in to your account on the web store and go to the My Subscriptions page. 
2. Click View/Edit under “Actions”.
3. Click the “Cancel Subscription” button. Your subscription will be cancelled, and any licenses will not renew for the following billing period.

I don't see my Subscription on the store

Subscriptions created before December 2015 are on an older system, please contact sales@source-elements.com to manage your subscription if you wish to cancel or update your details.