Reporting Issues for Source-Connect Pro

This article is part of the Source-Connect Pro and Pro X 3.9 User Guide

To report an issue, please provide the following information: 

• Source-Connect build number (available from the About box) 
• System configuration (Operating system, computer hardware) 
• DAW version and hardware e.g. Pro Tools HD 8.0.1, Digi192 
• Network configuration i.e. LAN, DSL, wireless etc 
• Source-Connect settings: username, settings 
• Bandwidth report, for example from http://speedtest net 
• Description of what action(s) you were taking when the issue occurred, for example who you were connected to and what the settings were Technical Support is available via email, telephone and directly over Source-Connect.