FTP Validation error: Invalid username or password
This article contains troubleshooting informationFTP Validation error
Invalid username or password
Source-Connect Pro/Pro X | 3.9 | macOS
Description
When attempting to validate the FTP settings, users get the following error message:
Cause
The manual login settings are invalid (either username or password).
Actions
In order to fix the error message:
- Open the Q Manager.
- Click the "Edit" button next to "Login Mode".
- Review your Manual login settings.
- Once ready, click "Validate".
You should see a message saying "Validated ok". If you continue to see an error message ("Unknown", "Invalid FTP Settings"), contact our support team.
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