ERROR #113 - Ports failed

This article contains troubleshooting information

FAILED #113

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Source-Connect | Version 4 | All Operating Systems

Description

When conducting a port test, users see an inline message saying the port test has failed, listing the ports in the port range:

The port test might also be a partial failed test, for some of the ports in the selected port range:

Reason

The most common cause for the error message is that your ports are not mapped. It might also be caused by firewalls, anti-viruses, anti-malware, or "protection" application blocking Source-Connect's access to the ports.

Actions

If you have an active firewall (on Windows or Mac), an anti-virus (Kaspersky, Avast, etc), or other protection software (McAfee, Norton, Malwarebytes, etc), make sure to check the settings for port mapping. Most of these applications have specific settings for ports.

If you have McAfee, you can also:

1. Go to Network Devices.
2. Select Source-Connect loader.
3. Scroll down to the bottom and click "Edit".
4. Allow all ports through for Source-Connect.

Alternatively, add a Windows firewall rule to allow Source-Connect through, and do the same for every "protection" software.

If all of the above fails, uninstalling "protection" software fixes the issue.

If you continue to receive the warning on Source-Connect, contact our support team.