ERROR#201: Cannot connect to due to network error on port

This article contains troubleshooting information

ERROR#201: Connection error
Cannot connect to <username> due to network error on port <port>

Source-Connect | Version 4 Studio/Facility | All Operating Systems

Description

When users attempt to connect to a user via Source-Connect 4, they receive an error message saying they cannot connect to their connection partner.

Reason

Cannot connect to user via peer-to-peer (P2P) or TURN/Source-Stream servers when using a specific port.

Actions

In order to resolve this issue, allow connections to media server IPs in the local and/or corporate firewall. 

You can contact the support team in order to get a document with the IPs you need to whitelist.