ERROR#301: Microphone permissions needed
This article contains troubleshooting informationERROR#301
Sorry, you cannot connect with other users since the App does not have access to your microphone.
Source-Connect | Version 4 | All Operating Systems
Description
When users establish a session with Source-Connect, they receive the following error message and cannot start the session.
Reason
Source-Connect 4 needs to be granted microphone access.
Actions
In order to resolve this error, try the following steps:
- Go to System Preferences > Security and Privacy.
- Scroll down to “Microphone”.
- Check the box next to “Source-Connect 4”.
- Restart Source-Connect.
Please note that allowing microphone access looks different on the different macOS versions. You can find instructions about controlling access to your microphone here: https://support.apple.com/guide/mac-help/control-access-to-the-microphone-on-mac-mchla1b1e1fe/mac
If you are still receiving this error message after allowing access to your microphone, please contact our support team at support@source-elements.com.
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