ERROR#604: Update failed, please try again.

This article contains troubleshooting information

ERROR#604: Update failed, please try again. If the issue persists, please contact support.

Source-Connect | Version 4.0 | All Operating Systems 

Description

When users attempt to update their Source-Connect application, they receive an error message saying the update failed.

Actions

Try re-installing the update again - if the issue persists, contact the support team and send them your installation logs.

If the above doesn't work, download the installer from the user dashboard Downloads page and install from there.

Do you need help getting your installation logs? 

Here are two step-by-step articles which will guide you through the process:

• How to get installation logs on macOS
• How to get installation logs on Windows