This article contains troubleshooting information

NOTICE: Cannot establish a direct connection to your opponent. Source-Stream will be used instead.

Source-Connect | 3.9 | All Operating Systems

Description

When users start a Source-Connect session, they immediately see the following warning in the "MESSAGES" tab in Source-Connect.

Cause

• “Use Source-Stream” is checked in the Advanced menu.
• Port is not open

Actions

• Uncheck "Use Source-Stream" in the Advanced menu in Source-Connect.
• Check out some of our port articles to configure port forwarding:
  • FAQ: What is port forwarding and why do I need a static IP?
  • Step-by-Step port forwarding guide
  • Port not mapped or unavailable even with router settings applied