Failed to establish streaming connection in Source-Live LL

This article contains troubleshooting information

Failed to establish streaming connection. Please check your network.

Source-Live | Low-Latency | All Systems

Description

When users try to click "START STREAMING" in Source-Live Pro LL to begin a streaming session, they receive the following error message:

Cause

There are two possible causes for this error message:

1. Your network is either down or unstable.
2. If you were participating in the Source-Live Pro LL beta program, your trial plan has ended.

Actions

If you suspect your trial has ended, contact the support team or purchase a Source-Live Pro LL subscription.

If the error message is related to your network, make sure you have internet access by trying to go to our website http://source-elements.com/. If you do not have internet access, try rebooting your router and computer and starting Source-Live back up. If you are able to access our website via web browser but still cannot start a Source-Live session, contact the support team.