Failed to establish streaming connection in Source-Live LL
This article contains troubleshooting information
Failed to establish streaming connection. Please check your network.
Source-Live | Low-Latency | All Systems
When users try to click "START STREAMING" in Source-Live Pro LL to begin a streaming session, they receive the following error message:
There are two possible causes for this error message:
- Your network is either down or unstable.
- If you were participating in the Source-Live Pro LL beta program, your trial plan has ended.
If the error message is related to your network, make sure you have internet access by trying to go to our website http://source-elements.com/. If you do not have internet access, try rebooting your router and computer and starting Source-Live back up. If you are able to access our website via web browser but still cannot start a Source-Live session, contact the support team.