Restore/Replace not present in Source-Connect 4

This article contains troubleshooting information

Restore/Replace not present

Source-Connect | Version 4 | All Operating Systems

Description

When users finish a recording session and either navigate to the Restore/Replace screen or manually upload a file, they see a message saying “Restore/Replace not present” for the audio file.

Reason

The audio files were not recorded with Source-Connect - either the recording party has not recorded the session, or they made a mistake with their routing.

This might also happen when the Restore/Replace signature is not present in the file. Most of the times, this might be caused by a different level than the original signal caused by a send or fader not set to 0, or an effect/processing in the signal's path. If any processing or changes takes place, Restore/Replace fails to recognize the file's signature.

Actions

Unfortunately, there is no workaround for this error message. It is for that reason that we recommend a quick Restore/Replace test before conducting a session. You will need to repeat the session again; make sure the recording party toggles the “Restore” and “Replace” sliders on in their Source-Connect application, and double check the routing in your DAW.

If you believe you got this error message by mistake, or you need help with routing, please contact support at support@source-elements.com.