Source-Connect 4 crashing on Big Sur when Rosetta is disabled

This article contains troubleshooting information

When users attempt to open Source-Connect 4 on Big Sur, the application crashes if Rosetta is not enabled before opening the app.

Source-Connect | Version 4.0 | Big Sur (macOS 11) + M1

Description

When users attempt to open Source-Connect 4 on an M1 Mac computer with Big Sur, the application crashes.

Reason

Rosetta is required for Source-Connect 4 to run in an M1 Mac with macOS 11.

Actions

In order to fix this issue:

1. Open the Finder and go to “Applications”.
2. Right click the Source-Connect application.
3. Choose “Get Info”.
4. Check the “Open using Rosetta” box.
5. Re-open Source-Connect.

If the problem persists, contact Support.