This article contains troubleshooting information

Source-Connect cannot be installed on Windows

Source-Connect Standard/Pro | 3.8 | Windows

Description

When users try to install Source-Connect, nothing happens.

Cause

The application has been blocked by Windows Security.

Actions

In order to fix the error message:

1. Right click on the installer.
2. Click “Properties".
3. In the “General” section, check if there is a Security message saying “This file came from another computer and might be blocked to help protect this computer”.
4. If there is such a message, check the “Unblock” option.
5. Click “Apply” then “OK” to close the dialog.

If you continue to have issues, please contact the Support team.