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Source-Connect cannot be installed on Windows

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This article contains troubleshooting information

Source-Connect cannot be installed on Windows

Source-Connect Standard/Pro | 3.8 | Windows

Description

When users try to install Source-Connect, nothing happens.

Cause

The application has been blocked by Windows Security.

Actions

In order to fix the error message:

  1. Right click on the installer.
  2. Click “Properties".
  3. In the “General” section, check if there is a Security message saying “This file came from another computer and might be blocked to help protect this computer”.
  4. If there is such a message, check the “Unblock” option.
  5. Click “Apply” then “OK” to close the dialog.

If you continue to have issues, please contact the Support team.

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Table of Contents

Description Cause Actions

PRODUCTS

  • Source-Connect™ 4 Hub
  • Source-Connect™ 4 Talent
  • Source-Connect™ 4 Studio/Facility
  • Source-Connect™ Standard 3.9
  • Source-Connect™ Pro & Pro X 3.9
  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

POLICIES

  • Network Access and Support Contract Policies
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Contact us for support

ABOUT US

  • Meet the team!

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