Source-Nexus Control Panel: Failed to get box ID
Cannot add a device
Failed to get box ID
Source-Nexus Control Panel | All Versions | Mac OSX
Description
After uninstalling and re-installing Source-Nexus, users face this error when adding new devices or opening the Source-Nexus Control Panel application:
Cause
- Conflicts between the Source-Nexus I/O versions on the user's computer.
- Source-Nexus I/O driver was not installed correctly.
- A file permissions issue.
Actions
In order to fix the error message (for versions of Source-Nexus I/O older than 1.3):
- Uninstall ALL Source-Nexus software (Control Panel and the I/O plugin) from your computer.
- Restart the computer.
- Install Source-Nexus Control Panel 1.0 first.
- Install Source-Nexus I/O Pro 1.2.
- If the error remains, download and install Source-Nexus I/O 1.3, then uninstall it, then install Source-Nexus Control Panel 1.0 and Source-Nexus I/O Pro 1.2.
To fix the error in Source-Nexus I/O 1.3 and newer:
- Uninstall Source-Nexus I/O 1.3.
- Install Source-Nexus I/O 1.3.
If this does not resolve your error, delete the following file: /Library/Preferences/Audio/com.apple.audio.SystemSettings.plist (please note that this will remove your audio device configurations). Then, restart the computer, and try accessing Source-Nexus Control Panel again.
If the error persists, contact our support team.
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