"The last used audio driver is no longer available" error message

This article contains troubleshooting information

The last used audio driver is no longer available. Would you like to continue and use Source Elements Audio Driver?

Source-Connect Pro | 3.8 | Windows

Description

When users try to open up Source-Connect, they get the following error message:

Cause

There is a sound hardware conflict.

Actions

• Unplug all external sound hardware like interfaces, USB sound cards, microphones, web cameras, bluetooth devices, etc. This should make Source-Connect stop crashing.
• Follow these steps:
  • Make Window's default system audio the built-in sound card (Realtek, etc.)
  • Plug-in the external audio hardware
  • Launch Source-Connect
  • Configure the Source Elements audio driver to use the user's external audio hardware.
• Try installing Source-Nexus to use the virtual devices it installs by default:
  • Download Source-Nexus from the user dashboard.
  • Uninstall Source-Connect.
  • Reboot your computer and run the Source-Connect installer.
  • Before launching Source-Connect again, make sure you set your Mac System Preferences Sound Settings to input “Source-Nexus A” and output “Source-Nexus B”.
  • Open Source-Connect again.
• If none of the above works, create an aggregate device with “Source-Nexus A” as the input and “Source-Nexus B” as the output, and set that device on your Sound Settings.

If you continue to have issues, please contact the Support team.