This article contains troubleshooting information.

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Description

When installing software, you may receive an error message such as:

Causes

It is possible that the software is not correctly downloaded. The solution is to compare your download with our official version.

Actions

Please run the following Terminal / Shell / Command and send the resulting checksum to our support team so we can verify if this is the cause. 

• macOS terminal: $ shasum -a 256 /path/to/installer.dmg
• Windows Powershell: Get-FileHash  "C:\Users\path\to\installer.exe" -Algorithm SHA256
• Windows command.exe: CertUtil -hashfile "C:\Users\path\to\installer.exe" SHA256

The checksum will look something like:

“235208fc6dd667b2f8c4cd98a395b7c988195ab727776a08b80cea79bde5f301”