Contacting Support for help with Source-Nexus Control Panel

This article is part of the Source-Nexus Control Panel User Guide

Comprehensive documentation is available on our website. If your question is not answered please contact us via telephone, email or we can arrange communication over other methods such as Skype on request. Live support is not included with your Source-Nexus Suite subscription, you will be asked to purchase a Support session. 

• Purchase support: https://store.source-elements.com/support
• Online Support: https://www.source-elements.com/support
• Email: support@source-elements.com

When emailing Support, please provide us with the information required to resolve the issue. These include, for example, your computer type, host version, and as much detail about the problem you are having as possible. This will assist us in responding to you with relevant assistance more rapidly.

How to find your Source-Nexus Control version

When reporting any issues to the support team, please provide them with the software version you are using (1.4, 1.3, 1.2, etc.). 

In order to find the version, click the “Source-Nexus Control Panel” item on your apple task bar, then select “About Source-Nexus Control Panel”. The About box will contain the application version: