Troubleshooting Source-RTL

This article is part of the Source-RTL 1.0 User Guide

Notes and Known Issues

We recommend that both parties use Source-Connect version 3.9 as Source-Stream is enabled for all users on this version and means that no port forwarding is required, lessening greatly the effort of the talent to get set up.
When using Dropbox to transfer files, make sure to append the ?dl=1 parameter to your URL so your talent downloads the Zip archive. This will force-download their file.
HEVC-encoded QuickTimes may not play on all systems.
On rare occasions, the mute button in the Source-RTL Player may not be displayed. Since the Source-RTL Player defaults with the mute enabled, you will need to click within the red area to unmute the sound.

To report an issue, please provide the following information:

Source-RTL build number (available from the About Source-RTL Creator box)
System configuration (Operating system, computer hardware)
Network configuration i.e. LAN, DSL, wireless etc
Source-RTL settings: username, settings
Bandwidth report, for example from http://speedtest net
Description of what action(s) you were taking when the issue occurred, for example who you were connected to and what the settings were Technical Support is available via email, telephone and directly over Source-RTL

Contact Source Elements for technical and general support:

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