Recommended Diagnostic Tools

The following tool links are provided, as they can be useful for diagnostic purposes.

Network Troubleshooting

When troubleshooting your network, we recommend the following applications:

Built-in to macOS:

• Activity Monitor (Utilities folder) This monitoring application can be found in your Applications/Utilities folder. View the 'Network' tab at the bottom of the program window to analyze real-time bandwidth usage.

When Source-Connect is operating normally, you will see 2 straight lines (the level depends on the bitrate set).

Built-in Windows:

• Windows Task Manager. Open the Task Manager (press Ctrl-Alt-Delete). Select the 'Performance' tab, then check your network (Ethernet or WiFi, as applicable). 
  
• If you want to view the incoming and outgoing history, click the three dots at the top, then open “Resource Monitor” and go to the “Network” tab for details.
  

When Source-Connect is operating normally, you will see 2 straight lines (the level depends on the bitrate set).

3rd party Mac macOS:

• MenuMeters bandwidth consumption monitor for your macOS menu bar

3rd party Windows:

• BitMeter floating-window bandwidth consumption monitor (recommended)
• PingPlotter Comprehensive network-ping diagnostic tool

Online tools:

• Speakeasy SpeedTest Check your currently available bandwidth