The host username does not exist - Source-Nexus Gateway
This article contains troubleshooting informationThe host username does not exist
Source-Nexus Gateway | All Operating Systems
Description
When users try to join a web broadcast session on the Source-Nexus Gateway, they receive the following error message:
Reason
The host username you have entered is incorrect, or the host sent you an incorrect username.
Actions
First, check the username you entered just in case there is a typo. Usernames are not case sensitive, so that should not make a difference.
If the issue is not resolved, contact the host just in case the username they sent you was incorrect.
If the problem persists, please contact our support team.