Windows Configuration for Source-Connect

NOTE: Windows does not like to share Audio drivers, so to reduce the likelihood of conflicts - make sure you do the following before installing and running Source-Connect.

1. Check your system tray for any communications apps running in the background such as Skype, zoom or similar. These programs use audio drivers and as mentioned in the above note, windows does not like sharing - so lets close them all.
2. Check your start-up items for those pesky comms, iTunes and Spotify apps that might use audio drivers and make sure they do not start on start-up.
3. Turn off Notification sounds or notifications altogether so that they do not interrupt your sessions.
4. Turn off System Sounds in the 3rd Tab on the sound control panel. Set it to “No Sounds” and click apply.
5. Set your system audio to a sound interface/microphone that you are NOT going to use in source-connect e.g your computer’s “Realtek/internal audio input and output devices” (Remember the NOTE above the windows does not like to share drivers - well we treat the windows system like another program that might be using the driver, and when we set that to something other then what we are going to use in source-connect we effectively FREE UP the audio driver for our audio interface for source-connect to use.
6. ONLY do this step IF you DO NOT have another audio device that you can set your system audio to that is NOT the interface/microphone you want to use in source-connect, you may need to install a virtual driver of some sort so you can switch to something else - e.g. a Virtual Cable like VB cable.
7. You are now ready to install source-connect. Remember to install as system administrator by right clicking on the installer file and “Run as Administrator”.
8. Open Source-connect and make sure you enable the correct audio devices using the “gear icon” next to the audio driver drop down. Turn on your interface inputs (mic) and outputs (headphones) and turn off every other audio device.
9. If you want to record in a DAW at the same time as running source-connect - then follow the instructions in this helpful knowledgeable article about compatible interfaces where the manufacture provides a true multi-client audio driver: Compatible Interfaces that provide Audio Drivers that share between programs in Windows!
10. If you are still having trouble check:
    1. Is there a firewall blocking you? Have you let source-connect through any firewalls,
    2. Turn off any VPNs (unless you are using source-connect Pro/ProX - then you and your connection partner may be using the same VPN).
    3. Are you port mapped? (see the Network Guide)
    4. Is an antivirus program blocking source-connect?