ERROR#502: The AR/AR process cannot complete

This article contains troubleshooting information

ERROR#502: Data warning
The AR/AR process cannot complete because the AR/AR data is not found.

Source-Connect | Version 4 | All Operating Systems

Description

When performing an AutoRestore/AutoReplace, users get an error message in the “Recorded files” section of the Restore/Replace tab:

Reason

This error can have two causes:

• The uploader (your connection partner) has logged into a machine that is different from the machine where the original data was.
• The uploader (your connection partner) has deleted the original data.
• The uploader had a technical error and the data could not be saved.

Actions

If the error has been caused by logging into a different machine, ask your connection partner to log into the same machine where they originally held the call from.

If this has been caused by the data being deleted, the only possible solution is for them to attempt to recover the original data on their end.

If none of the above solves the issue, please contact our support team at suppport@source-elements.com.