ERROR#800: Cannot initialize Bonjour

This article contains troubleshooting information

There was an error initializing Bonjour. This will make the plug-in unavailable from the Source-Connect application.

Source-Connect | Version 4.0 | Windows

Description

When users drop the Source-Connect plugin into their DAW, they get the following error message:

Reason

There was a problem when initializing Bonjour within your DAW, so the Source-Connect plugin cannot be initialized in the DAW.

Actions

In order to resolve the issue, first try ensuring that the Bonjour service is running and is not blocked. To check this:

1. In the search bar, type in “Services”. Then, select the system “Services” option.
2. On the list, look for “Bonjour Services”. Ensure that the status is “Running”:
   
3. If the status is any other than “Running”, right click the service and select “Restart” or “Start”.

After checking the service, proceed to:

1. Close Source-Connect.
2. Close your DAW, or your session.
3. Restart your plugin, and drop the Source-Connect plugin into an auxiliary track again.
4. Restart Source-Connect.
5. Select the plugin as your I/O, as needed.

If the problem persists, try re-installing the application. You can also contact our support team at support@source-elements.com. You will need to send them the following information:

• OS version (whether it is macOS or Windows OS)
• DAW version where the error is occurring.
• Source-Connect version (you can find the information in the “About” box of Source-Connect).

If possible, please also attach the logs for your specific DAW.