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"No activation of specified auth found on location" error or DAW stuck at the splash screen

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  • iLok Documentation
This article contains troubleshooting information

iLok server error: ObjectNotFound Error message is: No activation of specified auth found on location

The license activation process cannot continue at this time

Source Elements products | All versions | Big Sur 11.6 and above

Description

When attempting to launch a Source Elements application to activate a new license not yet activated, some users are getting the following error message:

Other users have encountered a stuck splash screen when trying to open their DAW (for e.g., Pro Tools) after installing a Source Elements product that interacts with the DAW (for example, Source-Nexus I/O, Source-Connect, Source-VC or Source-Talkback).

Cause

This is an iLok-related error message. Troubleshooting steps are included below.

Actions

In order to fix this issue:

  1. Close the application (if necessary, Force Quit it).
  2. Open the iLok License Manager.
  3. Activate the currently deactivated or new Source Elements license.
  4. Reopen the application.

If that does not work, try the following:

  1. With the iLok Manager open, deactivate the Source Element license.
  2. Click the "Refresh" button.
  3. Activate the license again.

If you still face the same error message, contact the support team at support@source-elements.com.

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Table of Contents

Description Cause Actions

PRODUCTS

  • Source-Connect™ 4 Hub
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  • Source-Connect™ Standard 3.9
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  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course
  • Source-Nexus I/O 1.3 Free Introductory
    Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

POLICIES

  • Network Access and Support Contract Policies
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

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