This article contains troubleshooting information

Q Manager quit unexpectedly.

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

Source-Connect | 3.9 - Q Manager | macOS (Silicon)

Description

When users try to open the companion Q Manager application, they get the following error message:

Cause

This error message usually occurs for users with a mac computer with Apple silicon when Rosetta has not been enabled - Rosetta is required to run Source-Connect 3 on a Silicon Apple computer.

Actions

In order to fix this problem:

1. Open the Finder and go to “Applications”.
2. Right-click the Source-Connect 3 application.
3. Choose “Get Info”.
4. Check the “Open using Rosetta” box.
5. Re-open the applications.

If the problem persists, please contact our support team. Let them know which operating system you are on and the model and make (Intel or Silicon) your Apple machine.