Send us the install log

If you have an installation error, we ask you to send the Install.log to our support team for analysis.

To export the install.log, click on the Window->Installer Log menu after running the Installer.

Choose "Save" and send the files to support@source-elements.com.

Fixing SUDO on macOS

Your sudo does not work anymore and your install.log displays something like:

sudo: can't open /private/etc/sudoers: Permission denied sudo: no valid sudoers sources found, quitting and you need a quick fix. It may be a permission problem on the root directory.

How to fix sudo in 3 command lines

You need to be logged in as an administrator (or use the -u adminaccountname switch on the following command).

1. Open the Terminal app from Applications/Utilities and enable root.
   $ dsenableroot
   • username = yourusername
   • user password:
   • root password:
     You'll have to type your user password and also give root a new password (use the same as your user password if you like. It's very important that you don't forget the root password or you will have to reinstall your operating system to make future changes).
2. Now, "log in" as root.
   $ su
3. Fix the root "/" directory permissions
   $ chmod go+rx-w /

You're done, sudo should work.